Frequently Asked Questions

Cats must be between 12 and 16 weeks old to travel safely. This age range ensures they have received necessary vaccinations and are better equipped to handle air travel. When you reserve a cat through us, we’ll keep you informed about the expected delivery timeframe, which can vary from 2 weeks to 4 months based on the cat’s age and transportation availability.

No. Please refer to the return policy under Terms and Conditions.

The published price includes the cat’s availability in Dallas, TX, along with vaccinations, microchipping, and an international passport.

Yes, we offer various shipping options. We will send you the details and costs of these options via email before scheduling the kitten’s delivery. This way, you can make an informed decision in advance.

You have the option to pick up the cat from DFW, TX. Please ensure you’re available within two days of the cat’s arrival to avoid potential daily hosting fees.

 Yes, it should have rabies shot and 2 PCH vaccinations.

 

 

Indeed, when kittens transition to a new home, it’s important to grant them the time to adjust to their new surroundings and familiarize themselves with the location of the litter box.

All our cats include a Free standard microchip. Please note that this microchip is not a GPS-tracking device and cannot be used for tracking your cat’s location.

We ensure that your new kitten is healthy and free from serious infectious diseases upon receipt. However, it’s up to you to schedule a veterinary examination for your new kitten within 3 days of delivery. Any concerns regarding the health condition must be reported to us within this initial 3-day period; otherwise, you may forfeit your eligibility for this guarantee.

Please note that our guarantee does not cover infections caused by parasites like giardia or coccidia, nor does it cover hypertrophic cardiomyopathy disease.

In the unfortunate event that your cat passes away within the first 6 months due to a genetic defect, you may be eligible for a refund, as outlined in our return policy.

Yes, it’s possible to order a non-neutered kitten for an additional fee. Please get in touch with us, providing details about the specific kitten you’re interested in, to inquire about the applicable fee.

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